Returns & Refunds Policy

Last Updated: September 2026

At Bulli Cards, we want you to be confident when purchasing trading cards, collectibles, sealed products and repacks from us.

This Returns & Refunds Policy explains when returns, refunds or replacements may be available.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law (ACL) that cannot lawfully be excluded.

Change of Mind

Bulli Cards does not generally offer returns, exchanges or refunds for change of mind.

This includes situations where you:

• Change your mind after purchasing.

• Find the same product cheaper elsewhere.

• Decide you no longer want the product.

• Purchase the wrong product or quantity.

• Are unhappy with the cards or collectibles obtained from a sealed product, pack, box, break or repack where the product was otherwise supplied as described.

Please review your order carefully before completing your purchase.

Sealed Trading Card Products

Returns of factory-sealed trading card products may only be accepted where required under Australian Consumer Law or where otherwise approved by Bulli Cards.

Products that have been opened, unsealed, altered or tampered with cannot generally be returned for change of mind.

Minor imperfections to external manufacturer packaging, including small dents, marks, scratches, loose wrapping or similar imperfections, do not automatically mean that a product is faulty.

Where you believe a sealed product has a significant defect or has been materially damaged before delivery, please contact us with photographs so we can assess the issue.

Individual Trading Cards

Due to the collectible nature of trading cards, individual cards cannot generally be returned because of differences in subjective opinions regarding condition or grading.

Unless a specific grade is expressly stated in the product listing, Bulli Cards does not guarantee that a card will achieve any particular grade from PSA, BGS, CGC, SGC or another grading company.

Where card condition is material to your purchase, please review all available photographs and descriptions before ordering.

If you receive a card that is materially different from its description or photographs, please contact us.

Bulli Packs & Repacks

Bulli Cards repack and mystery products, including Bulli Packs, contain randomly allocated trading cards or collectibles in accordance with the applicable product description.

Purchasing a repack does not guarantee that you will receive a particular player, wrestler, team, card, grade or monetary value unless specifically stated in the product listing.

Once a repack has been opened, it cannot generally be returned or refunded because you are unhappy with the card or value received.

This does not affect your rights under Australian Consumer Law if the product is faulty, materially different from its description or otherwise fails to meet a consumer guarantee.

Live Breaks

Purchases made for participation in a live break are generally final once the break has commenced.

Customers purchase the applicable team, division, wrestler, player, spot, pack or other allocation described for that particular break.

The cards received are determined by the products opened during the break and the published break format.

Not receiving a particular card, hit, autograph, numbered card or other desired result is not grounds for a refund.

If a break cannot proceed or is cancelled by Bulli Cards, affected customers will be offered an appropriate refund, credit or other remedy depending on the circumstances.

Open-Live Purchases

If you purchase a sealed product and request that Bulli Cards open it on your behalf during a live stream, your request to open the product means the factory seal will be intentionally removed.

Once opened at your request, the product cannot generally be returned because you are unhappy with its contents.

Trading cards are randomly inserted by manufacturers. Bulli Cards cannot guarantee specific cards, players, wrestlers, teams, parallels, autographs, memorabilia cards or values unless expressly stated.

Any rights you may have under Australian Consumer Law continue to apply.

Manufacturer Defects

Trading cards and sealed products may occasionally contain manufacturing defects such as:

• Print lines

• Surface marks

• Off-centering

• Corner or edge imperfections

• Factory scratches

• Missing inserts

• Incorrect collation

• Damaged cards inside otherwise undamaged factory packaging

These issues are generally outside Bulli Cards' control.

Where appropriate, we may assist you with information required to contact the relevant manufacturer. Any remedy available will depend on the circumstances and your rights under Australian Consumer Law.

Incorrect Items

If Bulli Cards sends you an incorrect product, please contact us as soon as reasonably possible after receiving your order.

Please provide your order number and clear photographs of the item received.

Where we have made an error, we will arrange an appropriate remedy, which may include replacement, return shipping or a refund.

Items Damaged in Transit

We carefully package orders to protect them during delivery.

If your order arrives materially damaged, please contact us as soon as reasonably possible and provide:

• Your order number

• Photographs of the shipping packaging

• Photographs of the damaged product

• Photographs of any damage to protective packaging

• A brief description of the issue

Please retain the original packaging while the matter is being assessed.

We may require additional information to assist with a carrier claim.

Faulty or Misdescribed Products

Under Australian Consumer Law, products come with consumer guarantees that cannot be excluded.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product:

• Is faulty.

• Is unsafe.

• Is significantly different from its description.

• Does not do what it was represented as being able to do.

• Otherwise fails to meet an applicable consumer guarantee.

The remedy available will depend on whether the failure is considered major or minor under Australian Consumer Law and the circumstances of the purchase.

Refunds

Where a refund is approved, it will generally be processed back to the original payment method used for the purchase.

Processing times after a refund has been issued may vary depending on your bank, card provider or payment service.

Original shipping charges and return shipping costs will be handled according to the circumstances of the return and your rights under Australian Consumer Law.

Afterpay & Other Payment Providers

Orders paid using Afterpay or another third-party payment provider will be refunded through the original payment method where applicable.

Processing times and adjustments to instalment payments are controlled by the relevant payment provider.

Unauthorised Returns

Please contact Bulli Cards before returning a product.

Products returned without prior communication may experience delays while we identify the order and determine the reason for the return.

Approval to send an item back does not automatically mean a refund has been approved. The product may need to be inspected before the appropriate remedy can be determined.

Cancellations

If you request to cancel an order before it has been processed or dispatched, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests but cannot guarantee that an order can be cancelled once processing has commenced.

Live breaks, opened-live products, repacks that have already been opened or other products that have already been fulfilled may not be capable of cancellation.

Contact Us

If you have an issue with an order, please contact Bulli Cards through the contact details available on our website.

Please include your order number and as much information as possible so we can assist you promptly.

Bulli Cards
Australia
bullicards.com.au

Rip. Collect. Repeat.